FAQs
Frequently Asked Questions
• How long does delivery take?
Delivery times include a handling time of 1–3 business days (Monday to Friday) and a transit time of 6 to 12 business days. Once your order is shipped, we will provide tracking information via email so you can monitor its journey.
• How much does shipping cost?
We offer free standard shipping on all orders within New Zealand. Shipping includes tracking at no extra cost. For more details, please visit our Shipping Policy.
• Can I return an item if I’m not satisfied?
Yes. We offer a 30-day Return and Refund Policy for unused items in their original condition and packaging. For more information on how to initiate a return or request a refund, please refer to our Return and Refund Policy.
• What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us immediately at support@verajani.com with your order number and clear photos of the issue. We will work quickly to resolve the problem and ensure you are satisfied with your purchase. Our customer service team will review your case promptly and offer an appropriate solution such as a replacement, repair, or refund, in accordance with our Return and Refund Policy.
• Can I cancel my order?
If you wish to cancel your order, please contact our support team at support@verajani.com as soon as possible. Once the order has been processed or shipped, it cannot be cancelled — however, you may return the item in accordance with our Return and Refund Policy.
• How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery at any time.
• How can I contact customer service?
For any inquiries or concerns, please email us at support@verajani.com, and our support team will respond as quickly as possible.
Customer Support Team
Business name: Vera Jani
Email: support@verajani.com
Address: Hondsdrafmeen 16, 3844 PA, Harderwijk, The Netherlands
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)