Privacy policy
This Privacy Policy meticulously outlines how Vera Jani (“the Site,” “we,” “us,” or “our”) collects, utilizes, safeguards, and shares your personal information when you access our elegant website, engage in a purchase, or otherwise interact with our services (collectively referred to as the “Services”).
At Vera Jani, we recognize the critical and foundational importance of your privacy. Our steadfast commitment is to manage your personal data with the utmost care, transparency, and robust security, ensuring full compliance with the Australia Privacy Act 2020 and international best practices.
Our entire Service platform is powered by Shopify, which provides the trusted technological infrastructure that allows our store to operate securely and efficiently. By accessing or utilizing any part of our Services, you confirm your full agreement to the terms meticulously outlined in this Privacy Policy. Should you disagree with any portion of this policy, please discontinue use of our Site.
1. Policy Updates and Your Continued Trust
We operate in a continuously evolving digital and legal environment, and therefore, we may periodically update this Privacy Policy to accurately reflect changes in our internal practices, technological capabilities, or evolving legal obligations, particularly within Australia. For transparency, the updated version will always be posted directly on this page and will bear a revised “Last updated” date at the top for easy reference. Your seamless and continued use of our Services following the publication of any updates signifies your acceptance and agreement to those changes, reinforcing your trust in us.
2. The Information We Collect and Its Source
We collect personal information through secure and transparent means, ensuring we only gather data essential for providing and enhancing our Services, fulfilling your elegant orders, and maintaining strict legal compliance.
Information We Collect Directly from You
This information is actively provided by you when you interact directly with us, such as during checkout, account creation, or support inquiries. This includes Contact & Identification Details like your full name, accurate billing and shipping address, reliable telephone number, and primary email address.
We also collect Transaction Records and histories for complete accountability, User Account Information (if you choose to create an account), and comprehensive records of Customer Service Interactions to provide personalized assistance.
Information We Collect Automatically (Usage Data)
When you visit our website, we automatically collect certain essential data, referred to as “Usage Data,” using technologies like cookies, pixels, and web beacons. This helps us optimize your shopping experience and site functionality. This data includes Device and Location Data (like your IP address and approximate geographical location) and Behavioral Data (pages viewed, time spent, navigation patterns, and marketing interactions).
Cookies are vital as they help us remember your preferences, personalize your browsing journey, and significantly improve site performance and security. You maintain control and can easily adjust your cookie settings within your web browser at any time. For detailed information on the cookies utilized by our platform provider, Shopify, please refer to their policy: https://www.shopify.com/legal/cookies.
Information We Obtain from Trusted Third Parties
To facilitate our Services and enhance operational efficiency, we may also gather data from trusted external partners, including data received from Shopify and verified secure payment processors to finalize and secure your purchase transactions. We also collect information from Analytics and Advertising partners to gain critical insight into overall Site usage and measure the effectiveness of our targeted marketing campaigns.
3. Comprehensive Utilization of Your Personal Information
We process and utilize your information only to achieve core objectives grounded in delivering exceptional service and maintaining legal integrity. This usage includes Fulfillment and Logistics (secure payment handling and accurate shipping), Service and Support (providing responsive customer support and timely order updates), and Website Enhancement (improving functionality and personalizing your experience).
We also use data for Marketing Communications (provided you have opted in), Security and Fraud Prevention (rigorously protecting both your interests and Vera Jani's), and Legal Compliance (fully adhering to the Australia Privacy Act 2020). Our pledge remains strict and non-negotiable: We will never sell your personal information to third parties.
4. How We Share Personal Information (Strictly Controlled)
Your information is only shared externally when absolutely necessary to execute our core business functions and deliver your order, and always under strict confidentiality protocols. Data is shared with Transactional Partners (Shopify and payment processors) to secure your financial transactions and with Delivery Partners (logistics and shipping partners) to ensure the timely, accurate, and tracked delivery of your beautiful garments across Australia. We also share data with Operational Providers (IT, security, and analytics providers) to maintain website performance and security.
Finally, information is disclosed due to Legal Requirements (to law enforcement or regulatory bodies) only if legally compelled by a valid legal process. All third-party partners we engage with are contractually bound by strict confidentiality and robust data protection agreements to ensure your information is handled securely and responsibly.
5. International Data Transfers and Safeguards
Given our use of global service providers like Shopify, your personal information may, in some instances, be transferred outside of Australia, specifically to jurisdictions such as Canada, the United States, and the European Union. When your data is transferred internationally, we ensure that appropriate and legally mandated safeguards are rigorously implemented. This includes relying on recognized mechanisms, such as the EU Commission’s Standard Contractual Clauses (SCCs), to protect your information and maintain compliance with Australia privacy standards, ensuring your data retains its level of protection wherever it is processed.
6. Data Security and Retention Measures
We employ industry-leading administrative, technical, and physical security measures designed to proactively protect your personal information from unauthorized access, misuse, alteration, or disclosure.
All payment processing is conducted securely through Shopify’s infrastructure, utilizing SSL-encrypted checkout technology for maximum financial security. We retain your personal information only for as long as is strictly necessary to provide our Services, fulfill our required legal and regulatory obligations, and resolve any potential disputes. Following this period, your information is securely deleted or anonymised, ensuring its irreversible removal from our active databases.
7. Your Statutory Privacy Rights (Australia Privacy Act 2020)
As a customer in Australia, you are guaranteed significant rights regarding your personal information under the Australia Privacy Act 2020. You have the right to Access the personal information we hold about you, request Correction of any data you believe is inaccurate or incomplete, request Deletion of your data where legally permitted, and Withdraw Consent for non-essential data uses like marketing communications at any time without penalty.
You also have the right to file a Complaint with the Office of the Privacy Commissioner (NZ) if you believe your data privacy rights have been infringed or mishandled. We encourage you to learn more about your privacy rights in Australia by visiting the official website of the Office of the Privacy Commissioner: https://www.privacy.org.
8. Managing Marketing Communications
We respect your inbox and your time, and you have full control over receiving promotional content from Vera Jani. You may easily Unsubscribe from marketing emails at any time by clicking the clearly visible “Unsubscribe” link located in the footer of our emails. Please note that even after unsubscribing from marketing, we will continue to send you essential, non-promotional messages related to your purchases, such as order confirmations, shipping updates, and crucial customer service responses.
9. Children’s Data
Our Services are explicitly designed for an adult audience and are not intended for use by children under 16 years of age. We do not knowingly and intentionally collect personal information from minors. If you, as a parent or guardian, believe a child has provided us with their information, please contact us immediately so we can promptly investigate and securely delete the data in compliance with the law.
10. Contact Us
For any questions, concerns, security reports, or to formally exercise your privacy rights under the NZ Privacy Act 2020, please contact our support team using the details below.
We are here to assist you. The best way to reach us is via email at support@verajani.com.
Our Customer Service Hours are Monday – Friday, 9:00 AM – 5:00 PM (CET).