Shipping policy

Thank you for choosing Vera Jani. We are dedicated to delivering your carefully selected garments with the utmost care, transparency, and reliability. Our goal is to ensure a smooth and efficient delivery experience, bringing timeless elegance right to your doorstep across Australia.

Please review the detailed information below regarding our shipping coverage, processing standards, and delivery expectations.

1. Shipping Coverage & Fulfillment

We are proud to serve our customers exclusively within Australia.

Geographic Scope: We currently offer shipping within Australia only. International shipping is not available at this time.

Fulfillment & Tracking: All orders are carefully processed from our fulfillment facility. Every package is shipped with comprehensive tracking included to ensure complete transparency, security, and peace of mind throughout the delivery process.

2. Handling Time: Our Commitment to Quality

Our commitment to quality extends to our preparation process. We ensure every item meets our high standards before it leaves our facility.

  1. Standard Processing: Our standard order processing (handling) time is 1–3 business days (Monday to Friday). This period allows for essential preparation tasks.
  2. Quality Control: All products undergo a careful, multi-point quality inspection and meticulous packaging process before dispatch. This attention to detail is crucial and contributes directly to the stated handling time.
  3. Cut-Off Time: Orders placed after 3:00 PM NZST (Australia Standard Time) on any business day will begin processing on the following business day.

3. Shipping Methods and Estimated Delivery Times

We offer a straightforward, reliable shipping method designed for efficiency and value across Australia.

Shipping Method

Estimated Transit Time

Shipping Fee

Standard Shipping – Tracking Included

6–12 business days

Free

Important Delivery Notes:

Please consider these delivery times as estimates. Actual transit times may vary slightly depending on your specific destination within Australia, local postal schedules, and unforeseen logistical delays (such as peak seasonal volumes, weather events, or carrier interruptions). 

Should a significant delay occur with your order, our dedicated customer support team will promptly inform you, provide an updated status, and work actively to resolve the issue.

4. Tracking Your Order

We provide full visibility of your package's journey from our facility to your home.

  1. Tracking Included: All orders dispatched from Vera Jani come with a tracking service.
  2. Confirmation: Once your order has been finalized and shipped, you will immediately receive a confirmation email containing your unique tracking number and a direct link to track your package in real time.
  3. Visibility Delay: Please allow a short period—typically 24–48 hours—for the tracking system to update and reflect the initial status after dispatch.

5. Order Cancellations

We understand that circumstances can change. If you need to cancel your order, please act quickly.

  1. Cancellation Window: Orders can only be successfully cancelled before they are processed and dispatched from our fulfillment center.
  2. Requesting Cancellation: If you wish to cancel, please contact us as soon as possible via email at support@verajani.com.

  3. Post-Dispatch: Once your order has been dispatched, it cannot be cancelled, but you may easily return it upon delivery in accordance with the terms outlined in our Return and Refund Policy.

6. Addressing Delays or Delivery Issues

If your order is taking longer than the estimated timeframe, please take the following steps:

Check Tracking First: Always refer to your tracking link for the most current status updates.

Contact Support: If your package shows no movement, is significantly delayed, or appears lost in transit, please contact our support team immediately.

Resolution: We will promptly investigate the situation with the carrier. Depending on the outcome of the investigation, we will provide a suitable solution, which may include arranging a replacement shipment or issuing a full refund.

7. Incorrect Shipping Addresses

The accuracy of your shipping details is the customer's responsibility.

  1. Verification: Please double-check that your shipping address is correct and complete when placing your order.
  2. Liability: We cannot be held responsible for packages that are lost or delivered to an incorrect address provided erroneously by the customer.
  3. Correction Request: If you realize there is an error and the order has not yet shipped, please contact us immediately. We will do our utmost to update the address before dispatch.

8. Customer Support & Contact Information

If you have any further questions or concerns regarding your shipment or our policy, our customer support team is ready to assist you.

Email: support@verajani.com
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)